Business owners are accountable to their customers, staff, colleagues, and the whole community for their actions and treatment. They also affect many people directly or indirectly.
It may seem not very comforting when starting a business, but things will become easier once you know your rights. It would help if you learned about your rights to employees, stakeholders, and yourself. It would help if you also visited luminablog.com to learn about rights towards your consumers.
Here are the fundamental five rights of a business owner.
1. You deserve the best
We are no longer in an era in which business owners, either from the employees or consumers, have to settle for average performance. As long as you have documented or made your expectations clear, your employees or consumers are responsible for not meeting expectations.
The business owner should make every effort to satisfy customers’ and employees’ demands or concerns to meet required expectations. But when their motives no longer align with the business expectation, even after repeated efforts? The owners of businesses have every right to end these ties and concentrate on more productive connections.
In addition, business owners also have the right to terminate any professional relationship at their own will. After all, a mediocre sales force can impede the business’s health in this highly competitive world.
2. The right to refuse service
Every business owner has the entitlement to reject services in some cases. There are so many online services for business, so you do not put your business in danger by adhering to a particular service that is not profitable.
Nevertheless, it would help if you took special care of your action to not be too discriminatory by the law. If, for instance, you have clients that are disturbing, disorderly, or abusive of personnel, as a company owner, you have the right to refuse service on safety grounds.
However, business owners cannot deny services based on the religion, ethnicity, color, gender, disability, or origin of a customer. Regardless of the situation, business owners need to ensure that they exercise their privilege with their best judgment.
Regardless of choice, you must clearly explain why the clients are denied services. If a complaint lawsuit is brought against you, your reasons should be solid enough to make you successfully win the case.
3. Right to change
Business owners have every freedom to revise their working policies, products, and services. Some changes may be recognized, while others may confront staff or consumers’ resistance.
Ideally, before implementing any change, company owners should talk to all affected groups about these changes. However, they also have the right to undertake certain adjustments without the agreement of staff or customers.
4. Freedom of speech
Each business owner has the right to communicate ideas and thoughts. However, they also need to be careful not to force their views on others. Inappropriate discussions on a product/service or with consumers can give the market a terrible impression. Finally, they ought to avoid themes that can harm people’s feelings or religious beliefs.
5. Right to make decisions
Every business owner has the right to make decisions for their company. They have every power to take decisions that can enhance their business’ profitability. The actions taken should, however, be ethical and should not harm any part of society.
In addition, the company owner might change its current business tactics at any time. They can also embrace any corporate strategy that they believe will be beneficial to the company and consumers.
Although the business owner is the only decision-maker in the business, the views of their staff should also be welcomed. They should also take into account consumer wants and expectations from its brand.