Are You Really Getting Professional Help?
While a big number professional services or outside contractors might look the same at first glance, the fact is many firms are delivering different levels of value to your business. Those that value discrepancies may actually mean the difference between long term budget increase and breaking your budget.
With this being said, how does your business should decide which professional support services to choose? Well the good thing is that, there are 4 criteria that can make the whole process easier including:
Number 1. Understanding of data science and technology – every single contractor or professional firm you are considering to hire must have strong familiarity with both technology and data science. How the firm relates to this is going to tell you plenty of things regarding their mindset as a service provider and to how they will work with your agency.
The firm you should hire must have the right level of talent on staff in order to understand the data of your agency and to how that data will affect the way they will deliver solutions.
Number 2. Willingness to share in the risks of project – the fastest way of determining if an operations consulting company believes in their process improvement methodologies is by asking if they are willing to share in the risks associated in your project. Any reliable company should be prepared in putting their own feet on line to show their commitment to your success.
Number 3. Focus on results over techniques – effective and dependable professional services company should communicate with clients confidently and clearly on how they are going to deliver value or results. Believe it or not, the sales of the firm, delivery mechanisms and proposal should not pivot on delivering results than executing proprietary process or technique.
Even if your problem is cultural alignment, leadership coaching or any other intangible project, being able to have a robust contractor must not shirk from offering measurable results.
Number 4. Pricing model that is prioritizing your interests – whether you like it or not, there are enormous numbers of contractors and consultants who often promise similar delivery of talent and time like finishing 10,000 hours of work for 10 months and that all people working on the project are highly talented. While it is good to hear, it is unfortunate to know that these are all empty promises made by the company.
Rather, you must consider hiring professional help that is using fixed and value based pricing models to make sure that your interests are met. Try asking for some professional advice and you’ll probably hear the same thing.